Call Recording
Call Recording allows you to capture every phone call that takes place, so that you have a record of what was discussed and can review it if required.
For some companies, installing a call recording service may be required to comply with government regulations. Other benefits include using it for staff training and coaching, evaluating and improving your customer service, and being able to review and verify important details in instances where further clarification is needed.
Just as importantly, it’s quick and straightforward to set up via our hosted service and, once installed, easy to use via the call recording portal.
Call Recording Portal
Downloadable Recordings
OPTION 1 - 30 Day Storage
£5.00
Per Month Per User
Free connection
Call Recording Portal
Downloadable Recordings
OPTION 2 - 180 Day Storage
£6.50
Per Gb
Free connection
Call Recording Portal
Downloadable Recordings
OPTION 3 - 7 Year Storage
£9.95
Per Gb
Free connection
Call Recording Portal
Downloadable Recordings
Benefits
Easy-To-Use Portal
Easily access any call that’s been recorded for playback or download.
Dashboard
An at-a-glance overview of live and recorded calls, and showing other relevant information such as call volume by user.
Notes
The ability to add notes to recordings for easier reference and to highlight important details.
Flexibility
The ability to grow with the demands of the business and cope with increasing call or staff capacity.
Capacity
Unlimited allowance means you’re able to keep every call that your business makes, whether you select 180-Day or 7-Year Storage.
Alert Function
So that you never miss out on important exchanges, the system can alert you to different types of calls, or when one is from or to a specific customer.
