--- title: VoIP - Cedar Telecom description: VoIP is a general term for voice calls made over a data network (the internet) rather than using a traditional analogue or ISDN telephone network. --- [![Cedar Telecom](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/Cedar-telecom.webp?width=150&height=46&name=Cedar-telecom.webp "Cedar Telecom")](https://www.cedartelecom.co.uk/) [![Cedar Telecom](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/Cedar-telecom.webp?width=150&height=46&name=Cedar-telecom.webp "Cedar Telecom")](https://www.cedartelecom.co.uk/) - [Why Cedar?](https://www.cedartelecom.co.uk/about) - Products - [Data](https://www.cedartelecom.co.uk/data) - [Broadband](https://www.cedartelecom.co.uk/data/broadband) - [Ethernet Fibre](https://www.cedartelecom.co.uk/data/ethernet/ethernet-fibre) - [CRM Integration](https://www.cedartelecom.co.uk/crm-integration) - [WAN](https://www.cedartelecom.co.uk/wan) - [Voice](https://www.cedartelecom.co.uk/voice) - [VoIP](https://www.cedartelecom.co.uk/voice/voip) - [SIP Trunks](https://www.cedartelecom.co.uk/voice/voip/sip-trunks) - [Hosted Telephone System](https://www.cedartelecom.co.uk/voice/voip/hosted-telephone-system) - [New Numbers](https://www.cedartelecom.co.uk/voice/numbers) - [Number Porting](https://www.cedartelecom.co.uk/voice/numbers/number-porting) - [Business Telephone Systems](https://www.cedartelecom.co.uk/business-telephone-systems)   - - [Call Recording](https://www.cedartelecom.co.uk/voice/call-recording) - [Fax To Email](https://www.cedartelecom.co.uk/voice/fax-to-email) - [Microsoft Teams](https://www.cedartelecom.co.uk/microsoft-teams) - [Unified Communications](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions) - [CRM Integration](https://www.cedartelecom.co.uk/crm-integration) - [Our Solutions](https://www.cedartelecom.co.uk/solutions) - [Unified Communications Solutions](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions) - [Internet Issues](https://www.cedartelecom.co.uk/solutions/business-internet-provider) - [Office Relocation](https://www.cedartelecom.co.uk/solutions/office-relocation-services) - [Remote Working](https://www.cedartelecom.co.uk/solutions/secure-remote-working-solutions) - [Business Telecoms](https://www.cedartelecom.co.uk/solutions/business-telecoms-services) - Industries - [Multi-Site Businesses](https://www.cedartelecom.co.uk/multi-site-businesses) - [Sole Traders](https://www.cedartelecom.co.uk/sole-traders) - [SME Businesses](https://www.cedartelecom.co.uk/sme-businesses) - Resources - [Blog](https://www.cedartelecom.co.uk/blog) - [Downloads](https://www.cedartelecom.co.uk/downloads) - [FAQs](https://www.cedartelecom.co.uk/faqs) - [Contact Us](https://www.cedartelecom.co.uk/contact) - [Acronym Guide](https://www.cedartelecom.co.uk/faqs/acronym-guide) [![Request a quote](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-401337386185.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIhrJ7Qcm%2Fapr2cQYHr%2FMxHctB%2Bv7Vm1Fk%2BDdYifdGoP%2BdlYnJOp6S%2BSK7K3RTEMa9Oq74lVq2MWIKmVVqs3LCn%2BsjQENTdFKJ%2B8NmRvL26FCJytfK%2BoRsqEhVeA3rL71dnwKEAfIsOSXA9tNMUxEuNBKmiNBKbEoADiVrHkCWNUeoWfoKswpcg9FhOh7FxE0jCp%2B9PpZyNS9amM7QlipG49Eqv4QsAWJMh9CkdZCWRpX5pyopmI1soqjk%3D&webInteractiveContentId=401337386185&portalId=147090190) [01865 595325](tel:01865595325) [![Request a quote](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-401337386185.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIhrJ7Qcm%2Fapr2cQYHr%2FMxHctB%2Bv7Vm1Fk%2BDdYifdGoP%2BdlYnJOp6S%2BSK7K3RTEMa9Oq74lVq2MWIKmVVqs3LCn%2BsjQENTdFKJ%2B8NmRvL26FCJytfK%2BoRsqEhVeA3rL71dnwKEAfIsOSXA9tNMUxEuNBKmiNBKbEoADiVrHkCWNUeoWfoKswpcg9FhOh7FxE0jCp%2B9PpZyNS9amM7QlipG49Eqv4QsAWJMh9CkdZCWRpX5pyopmI1soqjk%3D&webInteractiveContentId=401337386185&portalId=147090190) - [Why Cedar?](https://www.cedartelecom.co.uk/about) - Products - [Data](https://www.cedartelecom.co.uk/data) - [Broadband](https://www.cedartelecom.co.uk/data/broadband) - [Ethernet Fibre](https://www.cedartelecom.co.uk/data/ethernet/ethernet-fibre) - [CRM Integration](https://www.cedartelecom.co.uk/crm-integration) - [WAN](https://www.cedartelecom.co.uk/wan) - [Voice](https://www.cedartelecom.co.uk/voice) - [VoIP](https://www.cedartelecom.co.uk/voice/voip) - [SIP Trunks](https://www.cedartelecom.co.uk/voice/voip/sip-trunks) - [Hosted Telephone System](https://www.cedartelecom.co.uk/voice/voip/hosted-telephone-system) - [New Numbers](https://www.cedartelecom.co.uk/voice/numbers) - [Number Porting](https://www.cedartelecom.co.uk/voice/numbers/number-porting) - [Business Telephone Systems](https://www.cedartelecom.co.uk/business-telephone-systems) - [Call Recording](https://www.cedartelecom.co.uk/voice/call-recording) - [Fax To Email](https://www.cedartelecom.co.uk/voice/fax-to-email) - [Microsoft Teams](https://www.cedartelecom.co.uk/microsoft-teams) - [Unified Communications](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions) - [CRM Integration](https://www.cedartelecom.co.uk/data/ethernet/ethernet-fibre) - [Our Solutions](https://www.cedartelecom.co.uk/solutions) - [Unified Communications Solutions](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions) - [Internet Issues](https://www.cedartelecom.co.uk/solutions/business-internet-provider) - [Office Relocation](https://www.cedartelecom.co.uk/solutions/office-relocation-services) - [Remote Working](https://www.cedartelecom.co.uk/solutions/secure-remote-working-solutions) - [Business Telecoms](https://www.cedartelecom.co.uk/solutions/business-telecoms-services) - Industries - [Multi-Site Businesses](https://www.cedartelecom.co.uk/multi-site-businesses) - [Sole Traders](https://www.cedartelecom.co.uk/sole-traders) - [SME Businesses](https://www.cedartelecom.co.uk/sme-businesses) - Resources - [Blog](https://www.cedartelecom.co.uk/blog) - [Downloads](https://www.cedartelecom.co.uk/downloads) - [FAQs](https://www.cedartelecom.co.uk/faqs) - [Contact Us](https://www.cedartelecom.co.uk/contact) - [Acronym Guide](https://www.cedartelecom.co.uk/faqs/acronym-guide) [![Request a quote](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-401337386185.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLIhrJ7Qcm%2Fapr2cQYHr%2FMxHctB%2Bv7Vm1Fk%2BDdYifdGoP%2BdlYnJOp6S%2BSK7K3RTEMa9Oq74lVq2MWIKmVVqs3LCn%2BsjQENTdFKJ%2B8NmRvL26FCJytfK%2BoRsqEhVeA3rL71dnwKEAfIsOSXA9tNMUxEuNBKmiNBKbEoADiVrHkCWNUeoWfoKswpcg9FhOh7FxE0jCp%2B9PpZyNS9amM7QlipG49Eqv4QsAWJMh9CkdZCWRpX5pyopmI1soqjk%3D&webInteractiveContentId=401337386185&portalId=147090190) [![logo](https://www.cedartelecom.co.uk/hs-fs/hubfs/logo.png?width=150&height=46&name=logo.png)](https://offers.cedartelecom.co.uk/homepage) [01865 595325](tel:01865595325)[hello@cedartelecom.co.uk](mailto:hello@cedartelecom.co.uk) Oxford, United Kingdom # **VoIP** [![Speak to an expert](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-401468762343.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLICN6XC0LtzGw5K95%2FC%2BgaIQWdP6A%2FR5UlmcKOVqa4sqi2n5WgsDcfOBCFZgGG4JlRWGGr50JnJFbNsPZ5ONPfLLQrJC44Li6e4Cc10cIfmXy7nX9oeMV%2FOgRYxUg%2FDLJFOsN502pgiEsiGJYFenJWvrVarJX06GXmSDVF2ISmUlokqWvlZEdg3vyAamdfSr%2FYAHfdlwGMtPyWDv%2BQ79Phm&webInteractiveContentId=401468762343&portalId=147090190) ![Yealink SIP Phone T73W B](https://www.cedartelecom.co.uk/hs-fs/hubfs/Yealink%20SIP%20Phone%20T73W%20B.jpg?width=6000&height=3325&name=Yealink%20SIP%20Phone%20T73W%20B.jpg) ![VoIP](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/VoIP.webp?width=4000&height=2666&name=VoIP.webp) A VoIP business solution is a modern communications system that enables businesses to make and receive telephone calls over an internet or private data connection. VoIP, which stands for Voice over Internet Protocol, has become the preferred choice for small and medium-sized businesses looking to improve flexibility, reduce costs, and support modern ways of working. Often referred to as Internet Telephony, Hosted Telephony, Cloud Phone Systems, or SIP-based communications, VoIP converts voice calls into digital data and transmits them securely over the internet. This allows businesses to benefit from advanced telephony features and greater scalability without the limitations associated with traditional telephone systems. [![Speak to an expert](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-401468762343.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLICN6XC0LtzGw5K95%2FC%2BgaIQWdP6A%2FR5UlmcKOVqa4sqi2n5WgsDcfOBCFZgGG4JlRWGGr50JnJFbNsPZ5ONPfLLQrJC44Li6e4Cc10cIfmXy7nX9oeMV%2FOgRYxUg%2FDLJFOsN502pgiEsiGJYFenJWvrVarJX06GXmSDVF2ISmUlokqWvlZEdg3vyAamdfSr%2FYAHfdlwGMtPyWDv%2BQ79Phm&webInteractiveContentId=401468762343&portalId=147090190) One of the main advantages of a VoIP business solution is its cost-effectiveness. By utilising your existing internet connection, businesses can significantly reduce line rental charges and benefit from competitive call rates. Many organisations also find that administration and maintenance costs are lower compared to legacy telephone systems, helping to reduce overall communication expenditure. ![telephone-and-headset-on-a-desk-in-office-2026-03-27-01-41-55-utc](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/telephone-and-headset-on-a-desk-in-office-2026-03-27-01-41-55-utc.webp?width=6720&height=4480&name=telephone-and-headset-on-a-desk-in-office-2026-03-27-01-41-55-utc.webp) ![black-telephone-in-the-office-2026-01-07-07-21-26-utc](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/black-telephone-in-the-office-2026-01-07-07-21-26-utc.webp?width=5472&height=3648&name=black-telephone-in-the-office-2026-01-07-07-21-26-utc.webp) Flexibility is another key benefit. A VoIP business solution enables employees to work from virtually anywhere while maintaining full access to business telephone services. Whether staff are based in the office, working remotely, or travelling, they can make and receive calls using desk phones, laptops, mobile devices, or softphone applications. This ensures seamless communication and helps maintain productivity regardless of location. [![Speak to an expert](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-401468762343.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLICN6XC0LtzGw5K95%2FC%2BgaIQWdP6A%2FR5UlmcKOVqa4sqi2n5WgsDcfOBCFZgGG4JlRWGGr50JnJFbNsPZ5ONPfLLQrJC44Li6e4Cc10cIfmXy7nX9oeMV%2FOgRYxUg%2FDLJFOsN502pgiEsiGJYFenJWvrVarJX06GXmSDVF2ISmUlokqWvlZEdg3vyAamdfSr%2FYAHfdlwGMtPyWDv%2BQ79Phm&webInteractiveContentId=401468762343&portalId=147090190) As your business grows, a VoIP business solution can easily scale to meet changing requirements. New users, extensions, and locations can be added quickly without the need for additional telephone lines or costly infrastructure upgrades. This makes VoIP particularly attractive for growing SMEs that require a communications platform capable of adapting alongside their business. Modern VoIP systems also include a wide range of professional features designed to improve customer service and operational efficiency. These may include call forwarding, voicemail to email, auto attendants, call recording, video conferencing, presence management, instant messaging, and integration with business applications such as CRM platforms. ![attractive-young-european-businessman-on-the-phone-2026-01-11-08-48-11-utc](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/attractive-young-european-businessman-on-the-phone-2026-01-11-08-48-11-utc.webp?width=4500&height=3000&name=attractive-young-european-businessman-on-the-phone-2026-01-11-08-48-11-utc.webp) In addition to flexibility and functionality, VoIP offers enhanced resilience. Calls can be automatically redirected to alternative devices or locations during internet outages, power failures, or office disruptions, helping businesses maintain continuity and remain accessible to customers. By combining reliability, scalability, advanced features, and lower operating costs, a VoIP business solution provides SMEs with a future-ready communications platform that supports business growth, improves customer engagement, and enables more effective collaboration across the organisation. [![MAKE AN ENQUIRY](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/147090190/interactive-380775000288.png)](https://www.cedartelecom.co.uk/hs/cta/wi/redirect?encryptedPayload=AVxigLJXLfA97irLMDrOAMGtLeQZVOd2caelX%2BmV689p%2FsyZcFrQuQL%2B3DuN0H4yG1ULC3%2BNpTFI72gbTON5h2iTgESszN69QwLPwMLqA%2FONO1jHnbIGUv9EP42kLp0zU2UwnvnbIs33%2BB7yZeWugaNMLLdysZz7UmJw50qBctXmW9aFFAO53kPBGoGXXt1BmGa103RkJFpHqwzwTCJ7&webInteractiveContentId=380775000288&portalId=147090190) Monthly Monthly Annual Annual Functional User Free connection £12.50 /Month 1 Month Contract Free Site to Site Calls Desktop Phone App Portal Call Recording (Additional Cost) [Apply now](https://www.hubspot.com/) [Apply now](https://www.hubspot.com/) Functional User Free connection £10.50 /Month 24 Month Contract 2000 Minutes to UK 01/02 Numbers and UK Mobiles\* Free Site to Site Calls Call Recording (Additional Cost) [Apply now](https://www.hubspot.com/) [Apply now](https://www.hubspot.com/) *Most popular* Fixed User Free connection £12.50 /Month 24 Month Contract 2000 Minutes to UK 01/02 Numbers and UK Mobiles\* Free Site to Site Calls Desktop Phone App Portal Shared Call Appearance Voicemail Call Recording (Additional Cost) [Apply now](https://www.hubspot.com/) [Apply now](https://www.hubspot.com/) Mobile User Free connection £14.50 /Month 24 Month Contract 2000 Minutes to UK 01/02 Numbers and UK Mobiles\* Free Site to Site Calls Desktop Phone App Portal Shared Call Appearance Voicemail Call Recording (Additional Cost) [Apply now](https://www.hubspot.com/) [Apply now](https://www.hubspot.com/) “We have just changed suppliers to Cedar Telecom Ltd Robert came and reprogrammed the telephones and was very efficient. Full marks so far.” Russell Honey “We've been using Cedar for about 6 years now and they offer a great service. Our monthly bills are cheaper and when you need to speak to them they answer straight away, no waiting online for ages and they deal with things quickly. We recently moved offices and they made it so easy, they sorted out the phone system and broadband with no delays whatsoever! 100% recommend their services!” Matt “We had Cedar as an ISP and VOIP provider until a few months ago. They have provided fast fibre broadband with no downtime for more than 6 consecutive years. We had a backup fibre line with them but we never had to use it. Their support was outstanding and always exceeded expectations. One of the best business broadband and VOIP providers in the UK.” Rezatec Ltd “We've been using Cedar for about 6 years now and they offer a great service. Our monthly bills are cheaper and when you need to speak to them they answer straight away, no waiting online for ages and they deal with things quickly. We recently moved offices and they made it so easy, they sorted out the phone system and broadband with no delays whatsoever! 100% recommend their services!” Matt “I’m not a client of Cedar (yet) but I called for advice today. Got through to Robert who went out of his way to provide help and guidance despite not being a client. Exceptional customer service and very knowledgeable. If I wasn’t in a contract I would switch immediately but will certainly keep in mind at renewal time. Thank you for your help today Robert.” Pratik Patel ## Speak to a telecoms expert today. Tell us what’s going on with your phone system, broadband or current supplier, and we’ll help you work out the best next step. No obligation. No jargon. No sales script. Just clear advice from someone who knows business telecoms.   **We can help with:** Missed calls or poor call handling Slow internet or connection issues Outdated phone systems or equipment VoIP, hosted telephony, call recording and reporting Moving premises or reviewing your current supplier Switching with minimal disruption to your business Fill in the form and we’ll be in touch. --- #### [![Cedar Telecom](https://www.cedartelecom.co.uk/hs-fs/hubfs/Act3%20child/images/Cedar-telecom.webp?width=150&height=46&name=Cedar-telecom.webp)](https://www.cedartelecom.co.uk) Independent UK business telecoms and connectivity. Real experts, plain English advice and 30-day rolling contracts. [01865 595325](tel:01865595325) [hello@cedartelecom.co.uk](mailto:hello@cedartelecom.co.uk)   Oxford, United Kingdom Solutions - [Unified Communications Solutions](https://www.cedartelecom.co.uk/solutions/unified-communications-solutions) - [Internet Issues](https://www.cedartelecom.co.uk/solutions/business-internet-provider) - [Office Relocation](https://www.cedartelecom.co.uk/solutions/office-relocation-services) - [Remote Working](https://www.cedartelecom.co.uk/solutions/secure-remote-working-solutions) - [Business Telecoms](https://www.cedartelecom.co.uk/solutions/business-telecoms-services) Industries - [Multi-Site Businesses](https://www.cedartelecom.co.uk/multi-site-businesses) - [Sole Traders](https://www.cedartelecom.co.uk/sole-traders) - [SME Businesses](https://www.cedartelecom.co.uk/sme-businesses) Resources - [Blog](https://www.cedartelecom.co.uk/blog) - [Downloads](https://www.cedartelecom.co.uk/downloads) - [FAQs](https://www.cedartelecom.co.uk/faqs) - [Contact Us](https://www.cedartelecom.co.uk/contact) - [Acronym Guide](https://www.cedartelecom.co.uk/faqs/acronym-guide) Locations - [Swindon](https://www.cedartelecom.co.uk/about/swindon) - [Reading](https://www.cedartelecom.co.uk/about/reading) - [London](https://www.cedartelecom.co.uk/about/london) - [Southampton](https://www.cedartelecom.co.uk/about/southampton) - [Oxford](https://www.cedartelecom.co.uk/about/oxford) - [Birmingham](https://www.cedartelecom.co.uk/about/birmingham) - [Bristol](https://www.cedartelecom.co.uk/about/bristol) - [Manchester](https://www.cedartelecom.co.uk/about/manchester) - [Newcastle](https://www.cedartelecom.co.uk/about/newcastle) © Copyright Cedar Telecom 2026. 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